HUGH SIMMS is committed to providing an outstanding product with 100% customer satisfaction. We want you to enjoy the quality American craftsmanship and HUGH SIMMS style. The bottom line — if you are not happy, we will do our best job to fix it. Just let us know by e-mailing us at service@hughsimms.com. If you prefer to speak with someone, provide your contact information and we will call you back.
- HUGH
Frequently Asked Questions
Returns and Exchanges
Changes to Orders
Payment Options
When will my order be processed?
Do you ship outside of the United States?
Do you ship to Post Office Boxes?
How can I track my order?
How can I track my order?
I want to purchase an item online that is out of stock. Will it be coming back in stock?
Will I be charged Sales Tax?
What about security?
Returns and Exchanges We understand that you may need to return or exchange your purchase from HUGHSIMMS.com. If you are not completely satisfied with your order, we will gladly accept it for exchange or return. Please see our policies below:
Return:
- For all products purchased online at HUGHSIMMS.com, we will issue a full credit to the original tender (credit card) if returned within 60 days of the purchase date on your invoice.
- Initial shipping charges are not eligible for refund on orders that were shipped correctly.
- Items must be in good condition and unworn to be accepted as a return. The merchandise shall be returned in its original tin.
Exchange:
- For all exchanges, please refer to HUGHSIMMS.com to make sure that the product you desire is still available. Availability of replacement items is not guaranteed. You will receive an e-mail notification upon the completion of the exchange process.
- For all products purchased online at HUGHSIMMS.com, we will be happy to provide an exchange if returned within 60 days of the purchase date on your invoice and accompanied by the original invoice.
- If you are exchanging an item because of a mistake on the part of HUGHSIMMS.com or because of quality issues, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via standard USPS shipping.
To Return or Exchange, follow the next 3 steps:
1. FILL OUT THE FORM INCLUDED IN THE PACKAGE: Please fill out the Returns & Exchanges form completely and include the entire form in your return/exchange package. All of your personal/shipping info will be on the reverse side of this form, so please retain a copy of the original receipt for yourself.
2. REPACK THE MERCHANDISE: The merchandise shall be returned in its original apparel box.
3. SHIP : Please mail return and exchange package to: HUGH SIMMS LLC, Attn: Return and Exchange, 441 Longfellow Ave, Hermosa Beach CA 90254
HUGH SIMMS LLC is not liable for any packages lost during the returns process if tracking information is not available via alternative carrier.
Change to Orders
Because your order is processed as quickly as possible, we cannot guarantee that we can change the order once it is received in our system. If you have any questions or concerns, please contact customer service at service@hughsimms.com.
Payment Options
HUGHSIMMS.com proudly accept all major credit/debit cards (Visa, MasterCard, American Express, and Discover), and PayPal accounts. We do not accept personal checks, money orders, or any other types of payment.
When will my order be processed?
We want you to have your HUGH SIMMS necktie in your hands as quickly as possible. If your order fits all authorization criteria, then all orders placed Monday-Friday will be shipped out within 48 business hours. Please note during periods of high volume, it may take longer. Orders placed over the weekend are usually shipped Monday. Unfortunately, we do not ship or deliver on Holidays or Weekends.
Your order may be delayed for the following reasons and more information may be requested to provide proof of identity.
- Different billing & shipping addresses entered
- Unable to verify billing address information
Do you ship outside of the United States?
We certainly do! Please send your delivery address to service@hughsimms.com and we will respond with the delivery schedule and rates.
Do you ship to Post Office Boxes?
Yes, via USPS.
How can I track my order?
Once packaged, we will send you an e-mail with a link to the USPS website.
I want to purchase an item online that is out of stock. Will it be coming back in stock?
We are doing our best to keep up with the demand for HUGH SIMMS. We apologize for the inconvenience. Please e-mail service@hughsimms.com and state which product you would like to purchase. As soon as it is available, we will contact you.
Will I be charged Sales Tax?
We are required by law to collect sales tax of 8.75%.
What about security?
Safeguarding your financial and personal information is one of our most important priorities. That’s why we utilize services that automatically encrypt all sensitive information sent between your computer and our financial partner’s servers.
Your computer:
When registering or logging in to our site, we verify that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher.
In transit:
Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
